Welcome to myRingGo

RingGo Help centre

I have paid for the wrong registration. What do I need to do?

All standard RingGo parking sessions are non-transferable between vehicles, as per the operators' rules and regulations.

If you have purchased a parking session for the wrong vehicle registration in error and realise within 15 minutes of the session start time, you can amend the active session vehicle by the following methods:

1. Online from the RingGo Help Centre by using the 'Change vehicle(s) on your cashless parking/permit' popular question.

2. By replying to any RingGo text message you have received or sending a new text to 81025 with the following syntax:

RingGo correct ABC123

(ABC123 is an example vehicle registration and wording will need to be replaced with the vehicle registration you wish to amend the active session to.)

After the correct syntax has been received by RingGo within the allowed 15 minute window, we will amend your number plate for the current active session and send a reply text message to confirm the changes.

Amendments after this allowed change window can only be made to vehicle(s) stored against a valid RingGo permit session.

Therefore, if you have purchased a standard RingGo session and require the active vehicle to be amended, unfortunately, you will be required to book a new session for the dates which you intend to use the new vehicle and seek a refund for the unwanted session directly from the parking operator.

Article Id: 34

Article Last Updated at: 20 Jun 19 12:22

Category: Vehicles

Not found what you were looking for?

Why not try our Popular Questions?


Or search by keyword/phrase below.

Next - My registration plate has been incorrectly registered. How do I amend it?